CUSTOMERS SERVICE FOR LIFE

TRAINING FOR CUSTOMER SERVICE PERSONNEL AND MANAGERS

The purpose of this training is to improve customer service in the workplace through:

1. Assuring a positive attitude: amiable, kind, friendly, sincere, helpful 
2. Developing better communication: body-language, tone of voice, and wording. 
3. Improving techniques to reduce stress that cause difficult customers and the personal environment

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EFFECTIVE SALES

TRAINING FOR SALESPEOPLE AND TELEMARKETING PERSONNEL

At betteremployees.net we are convinced that the combination of a good attitude with a highly developed aptitude (techniques and knowledge) is the key to achieving success in any job or project.

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LEADERSHIP TRAINING

TRAINING FOR SUPERVISORS, MANAGERS AND LEADERS

• What does it mean to be a leader?
• Is the leader born or made?
• What does a leader do? 
• Characteristics of an effective leader 

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SUPERVISOR TRAINING 

TRAINING FOR SUPERVISORS AND MANAGERS  

Objective of training: The purpose of this training is to assure excellent quality of the products and services and the satisfaction of the customers through a positive attitude in the workplace will achieve these:

1. Teaching supervisors and employees how to work together in harmony
2. Developing better teamwork through the building of synergy and cooperation
3. Reducing the conflicts that cause problems, accidents, bad customer service, inefficiency, stress and loss of money
4. Improving the management–employee relationship

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SEXUAL HARASSMENT PREVENTION

TRAINING FOR SUPERVISORS AND MANAGERS 

Objective of training: The purpose of this training is to comply with the California Law and more important to review what is Sexual harassment prevention in the workplace to assure a positive and safe work environment.

1. Sexual Harassment Prevention
2. What it is Sexual Harassment?
3. How to prevent it
4. What to do in case of Sexual Harassment
5. Respect & “No horseplay”
6. Test of knowledge