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Communication and Leadership Skills Development for Managers and Supervisors in English or Spanish Call the leadership trainer, Eduardo Figueroa for more information (714) 516-1111 or e-mail
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| What does it mean to be a leader? To have followers that believes in you. Is the leader born or made? Both: 30% born 70% made What does a leader do? Guides, directs, encourages and influences. Leadership does not come with the position; It is earned. A true leader: - Has a vision
- Is passionate
- Sets an example
- Knows how to communicate
- Motivates the group and inspires trust
- Creates groups and alliances
- Respects and makes others respect him
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| CHARACTERISTIC OF AN EFFECTIVE LEADER- A leader inspires
- A leader respects everybody
- A leader inspires confidence
- A leader knows what he knows
- A leader does not hide what he does not know
- A leader adds value to everything he is in contact with
- A leader makes others feel better after they are with him
- A leader motivates others in order to bring out the best in each person
- A leader points the way after analyzing all the information
- A leader finds opportunities in problems and crises
- A leader keeps his mind open to new ideas
- A leader stays calm in difficult situations
- A leader thinks for the long term
- A leader keeps his promises
| TRAINING SESSIONS TO DEVELOP A BETTER LEADER (In English or Spanish) 3-hour each session We will help you to tailor the training program to better develop the leaders of your organization. | Self-esteem- Following instructions
- Learning to understand
- Gaining self-esteem
| Fulfilling needs - Understanding a business
- Fulfilling needs & solving problems
- From pain to happiness
| Effective communication- Techniques of communication
- Improving communication: body-language, tone of voice and wording
- Obstacles to good communication
| The supervisor - The effective supervisor
- The role & characteristics of an effective supervisor
- How to become a leader & characteristics of a good leader
| Teamwork- Teamwork
- How to avoid the obstacles that destroy teamwork
| Customers for life- How to gain a customer for life
- Outstanding customer service
- Facts about the customer
| Positive attitude- Positive attitude
- Humble vs. arrogant
- Influence of the environment
| Goal reaching- Goal development
- How to establish & reach your goals
- Action plan and commitment
- Creating urgency to take action
| Conflict resolution - Conflict resolution
- How to handle a conflict
| Managing stress- What is stress
- How to manage stress
- How to manage aggression
| How to discipline- What is discipline
- Causes of lack of discipline
- Disciplinary actions
| Time management- Management of the use of time
- Organization tips
- The agenda
| How to delegate - Delegation & follow-up
- How to delegate
| The Change- Change
- Why we resist change
- Making change permanent
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| CALL FOR MORE INFORMATION: (800) 642-1422 OR E-MAIL US:
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FREE Teleconferences & Webinars for Supervisors in Spanish
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Are you experiencing any of these situations?
- Lawsuits
- Lost customers
- Poor quality
- Sabotage
- Accidents
- Employee turnover
- Poor customer service
|  | | We Can Help You to Reduce These Through Customized Training Programs in English & Spanish for Managers, Supervisors, Sales & Customer service Personnel. |
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Hispanic Business Consultants
 2510 N Grand Ave. Suite 101 Santa Ana, CA 92705 Office: (714) 516-1111 Fax: (714) 516-1114
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