EMPLOYEE TRAINING FOR SUPERVISORS, MANAGERS AND CUSTOMER SERVICE PERSONNEL IN ENGLISH OR SPANISH

PROFIT BY BRINGING OUT THE BEST IN YOUR EMPLOYEES

Call the leadership trainer, Eduardo Figueroa for more information (714) 516-1111  or e-mail This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

OUR BILINGUAL AND BICULTURAL EMPLOYEE TRAINING PROGRAMS FOR HISPANICS WILL :

• Increase productivity
• Teach supervisors and employees to work together in harmony
• Create positive attitudes
• Develop teamwork
• Build synergy and cooperation
• Reduce conflict resulting in efficiency, less stress and increase productivity
• Improve the overall management-employee relationship

Some topics COVERED IN THE training programs are:

• Motivation: Self-Esteem, Your Mind: “Aladdin’s Lamp”, Positive Attitudes and the Influence of the Environment, How to Establish & Reach Goals.
• Management: Leadership, The Successful Director, Ethics in Business, How to Delegate.
• Supervisor’s Training: Teamwork, Respect and Sensibility, Communication, The Effective Supervisor, How to Discipline, Motivation, Role of the Supervisor, Management Styles.
• Sales & Customer Service: Satisfied Customers Mean More Money, Extraordinary Customer Service, How to Handle Complaints, “Everybody is a Salesperson”, Pain or Happiness, The Successful Salesperson, Gaining the Customers’ Respect, Understanding Marketing, Telemarketing, Closing Techniques.

CUSTOMERS FOR LIFE

TRAINING FOR CUSTOMER SERVICE PERSONNEL AND MANAGERS

The purpose of this training is to improve customer service in the workplace through:

1. Assuring a positive attitude: amiable, kind, friendly, sincere, helpful.
2. Developing better communication: body-language, tone of voice, and wording.
3. Improving techniques to reduce stress caused by difficult customers and the organizational environment

Read more to learn about the training sessions>

EFFECTIVE SALES

TRAINING FOR SALESPEOPLE AND TELEMARKETING PERSONNEL

At betteremployees.net we are convinced that the combination of a good attitude with a highly developed aptitude (techniques and knowledge) is the key to achieving success in any job or project.

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LEADERSHIP

TRAINING FOR SUPERVISORS, MANAGERS AND LEADERS

• What does it mean to be a leader?
• Is the leader born or made?
• What does a leader do?
• Characteristics of an effective leader

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EFFICIENT SUPERVISOR

TRAINING FOR SUPERVISORS AND MANAGERS

Objective of training: The purpose of this training is to assure excellent quality of the products and services and the satisfaction of the customers through a positive attitude in the workplace. This in turn will achieve:

1. Teaching supervisors and employees how to work together in harmony
2. Developing better teamwork through the building of synergy and cooperation
3. Reducing the conflicts that cause problems, accidents, bad customer service, inefficiency, stress and loss of money
4. Improving the management–employee relationship

Read more to learn about the training sessions>

SEXUAL HARASSMENT PREVENTION

TRAINING FOR SUPERVISORS AND MANAGERS

Objective of training: The purpose of this training is to comply with the California Law and more important to review what is Sexual harassment prevention in the workplace to assure a positive and safe work environment.

• Sexual Harassment Prevention
• What it is Sexual Harassment?
• How to prevent it
• What to do in case of Sexual Harassment
• Respect & “No horseplay”
• Test of knowledge

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