TRAINING FOR SALESPEOPLE AND TELEMARKETING PERSONNEL IN ENGLISH OR SPANISH

Call the leadership trainer, Eduardo Figueroa for more information (714) 516-1111 or e-mail This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

At betteremployees.net we are convinced that the combination of a good attitude with a highly developed aptitude (techniques and knowledge) is the key to achieving success in any job or project.

Some important facts: about the clients in the marketpalce

The cost of attracting a new customer is four times more than maintaining an existing one
If you don’t take care of your “customer” someone else will
Consumers base their shopping on advice from others
Satisfied customers tell 2 people about their great experience; dissatisfied customers tell 13 people about their bad experience
Dissatisfied customers don’t complain to us, they disappear (We don’t find out about 92% of customers with complaints)

The purpose of this training is to improve customer service and sales in the company, internal and externally, through:

Assuring a positive attitude: amiable, kind, friendly, sincere, helpful
Developing better communication: body-language, tone of voice and wording
Improving techniques to reduce the stress caused by difficult customers and personal concerns

Effective Sales Training in English or Spanish

The training sessions that we can offer are as follows:

Length of each session: 3 hours each

Gruop capacity: up to 20 participants

Curriculum per session:

Self-esteem

Gaining self-confidence and self-esteem
How to achieve success in sales
The right mind set

Understanding Marketing

Knowing your business
“We are all salespeople!”
Benefits for and needs of our customers
From pain to happiness

The Successful Salesperson

The successful salesperson
Gaining the respect and loyalty of customers
“Closing-opening” techniques

Effective Calling Techniques

Discipline and planning
Respect and persistence
Tone of voice
“Keep connected”

“Satisfied Customers Mean More Money”

Facts about the customer
How to gain a customer for life
How to handle complaints

Outstanding Customer Service

Outstanding customer service
Creating “raving funs”
Positive attitude

Accepting Change

Change
Why we resist change
Making change permanent

Effective Communication

Good communication
Improving communication: tone of voice, volume, wording
Barriers to communication

If necessary we can tailor the training program to fulfill your needs

Call for more information (800) 642-1422

or e-mail us at: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

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FREE Teleconferences & Webinars for Supervisors in Spanish

Are you experiencing any of these situations?

Lawsuits Lost customers Poor quality Sabotage Accidents Employee turnover Poor customer service
We Can Help You to Reduce These Through Customized Training Programs in English & Spanish for Managers, Supervisors, Sales & Customer service Personnel.