ESPAÑOL
Customer Service Training in English or Spanish Print E-mail

TRAINING PROGRAM TO DEVELOP AN EXCELLENT CUSTOMER SERVICE IN YOUR COMPANY IN ENGLISH OR SPANISH

Call the leadership trainer, Eduardo Figueroa for more information (714) 516-1111  or e-mail This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

The purpose of the Excellent Customer Service training is to improve the retention of customers internal and external in the company through:

  1. Assuring a positive attitude: amiable, kind, friendly, sincere, helpful
  2. Developing better communication: body-language, tone of voice and wording. 
  3. Improving techniques to reduce stress caused by difficult customers and the organizational environment

Length of training: We will help you to tailor a training program to fulfill the company and the participants needs. 

Duration: 3 hours each session

Group size: up to 20 participants per group

Excellent Customer Service

Description of each session:

 

Self-esteem

  • Gaining self-confidence and self-esteem
  • How to achieve success in sales
  • The right mind set

Understanding The Customers’ needs

  • Benefits to our customers and their needs 
  • From pain to happiness

Satisfied Customers Mean More Money

  • Facts about the customer
  • How to gain a customer for life
  • How to handle complaints

Effective Calling Techniques

  • Discipline and planning
  • Respect and persistence
  • Tone of voice
  • “Keep connected”

Effective Communication

  • Good communication
  • Improving communication: tone of voice, volume, wording
  • Barriers to communication

Outstanding Customer Service

  • Outstanding customer service
  • Creating “raving funs”
  • Positive attitude

Expected outcome:

Participants will be able to understand what outstanding customer service is, how to deal with change, the importance of a positive attitude, and how to treat customers, co-workers and everyone in the workplace with respect and care. In addition, employee attitude and morale will be elevated allowing greater job performance and satisfaction.

Training methods:

    1. Lecture
    2. Exercises
    3. Games
    4. Analysis of real situations
    5. Homework and practice

Notes: The content of each session could change depending on how the training develops and to better fulfill the needs of the participants and the company.

 

Live Video Conferences in Spanish or English

 Video Conferencing

Teleconference & Webminars

Teleconference and webminars in spanish for Supervisors ans Customer Service Personnel

Customer Service's Book

Quie se llevo a Mi Cliente?

Hispanic Business Consultants

 Hispanic Business Consultants

2510 N Grand Ave. Suite 101
Santa Ana, CA 92705
Office: (714) 516-1111
Fax: (714) 516-1114

Curso para iniciar su propio negocio     Mi Empresa Exitosa     Eduardo Figueroa     Servicio al cliente - libro     Superacion Personal - Motivacion