TRAINING PROGRAM TO DEVELOP AN EXCELLENT CUSTOMER SERVICE IN YOUR COMPANY IN ENGLISH OR SPANISH

Call the leadership trainer, Eduardo Figueroa for more information (714) 516-1111  or e-mail This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

The purpose of the Excellent Customer Service training is to improve the retantion of customers internal and external in the company through:

1. Assuring a positive attitude: amiable, kind, friendly, sincere, helpful
2. Developing better communication: body-language, tone of voice and wording. 
3. Improving techniques to reduce stress that cause difficult customers and the personal environment

Length of training: We will help you to tailor a training program to fulfill the company and the participants needs. 

Duration: 3 hours each session

Group size: up to 20 participants per group

Description of each session:

Expected outcome:

Participants will be able to understand what outstanding customer service is, how to deal with change, the importance of a positive attitude, and how to treat customers, co-workers and everybody with respect and care. In addition, employee attitude and morale will be elevated allowing greater job performance and satisfaction.

Training methods:

1. Lecture
2. Exercises
3. Games
4. Analysis of real situations
5. Homework and practice

Notes: The content of each session could change depending on how the training develops and to better fulfill the needs of the participants and the company.